We will charge your credit card in advance if you are ordering custom made items. All dresses are made to order and considered custom made. If you have to wait 6 weeks or more for your item(s), then that is because it is made to order.
Your card will be charged the day production has started on your dress. Please keep in mind that you are not just buying a dress or gown, you are also buying the service to have it custom made just for you. This takes time and money but it is well worth it once you get your items and dazzle everyone.
What is your Cancellation Policy?
Dress orders are not cancelable once placed. We start working on all dress orders immediately and for this reason. we cannot cancel a dress order.
What is your Return Policy?
We are very strict about this, so please read through carefully.Refunds and ReturnsALL SALES ARE FINAL!
We do not take returns except for a few small exceptions.
*If you receive an item that is defective or damaged, then we will replace it with the same exact item ONLY!
This is the only exception to our no return policy. If you disagree then please do not order from us. Because of the nature of the merchandise we sell, we have had to put this policy into affect to protect outselves from people who are just looking to use our items for free and then return them. We are sorry for the inconvenience this causes for our other customers.Procedure to return an item that is defective or damaged.
In order to return an item you must contact us to let us know that you will be returning it. All returns must have an RA (Return Authorization) number marked on the outside of the package. We will supply you with the RA number. If you return something without an RA number you will not receive a replacement or refund for the merchandise.We only accept returns in exchange for the same exact item that was returned as damaged or defective. This includes size and color. We will not exchange for a different size or color so make sure you order the right size based on our size chart. If you are in between sizes then order the larger size. You should expect to make alterations to get a perfect fit as with any formal wear. Sizes run on the small side for adult so order based on the size chart and not on your usual size. Most women need 1 to 2 sizes larger in our dresses than their usual size. This is why it is so important to order based on the size chart.
Returns are only accepted for merchandise that is still in new condition and it its original packaging and must be received by us within 10 days of order receipt. The damaged or defective area or spot should be marked with masking tape so that we may identify the problem easily. This will alows us the quickest turn around time to get you a replacement.
If we find the item is not defective or damaged, then you will not receive a replacement item and you will have to pay an additional shipping fee for us to send the item back to you.
A refund will only be issued if we cannot replace a defective item before your event date. This is the only refund we offer due to the nature of our merchandise.
Refunds are processes every wednesday. Even after a refund is processed it will take up to a week to show up in your account. Please allow five business days for it to clear.
Clearance merchandise is not returnable for any reason. A complete description will be included if an item is not brand new and in perfect condition. If you do not accept the condition of the item based on the description then do not purchase the item.
Order Shipping and Delivery.
Most accessories ship within one week unless a backorder exists, however, please allow 3-4 weeks for delivery of non custom made items. Many items are shipped out much sooner but due to the nature of the items we sell, do not plan on it shipping sooner. If you have an order that you need sooner please call or email us and we will do what we can to get your merchandise to you buy the date you need it. We require adding the event date in the comments section when you place your order in case an item is on backorder.
If a backorder does exist but we are still able to get you the merchandise before your event date, then we will still fill your order. If we do not feel we will be able to fill your order in time, we will let you know as soon as possible so that you may try to find the product(s) elsewhere. We will contact you to see if you would like a substitution or to just cancel the order.
Custom made items will be shipped when completed. Standard production time is 14-16 weeks and rush production is 10-12 weeks. This is how long it takes to make the merchandise and you should add an additional week for shipping time. Please allow a total of 17 weeks for standard production and 13 weeks for rush production till you receive your merchandise. Many items come in sooner but don't plan on it. Specific delivery dates are not guaranteed and rush fees are not refundable due to manufacturer delays for any reason or customs delays during shipping.
If you need to contact us about the status of your order please send us an email.
Thanks again for your interest in our company. We hope you will come back and visit us again.